At Dax Griddle, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and transparent return and refund process.

Returns

  • You may request a return within 7 days of receiving your order.

  • To be eligible, the product must be unused, in its original condition, and with all packaging intact.

  • Certain items, such as customized or final-sale products, may not be eligible for return.

Refunds

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, refunds will be processed within 7–10 business days.

  • Refunds will be issued through the original payment method used at the time of purchase.

Exchanges

  • If you receive a defective or damaged product, please contact us within 3 days of delivery at [email protected] for a replacement.

  • Exchanges are subject to product availability.

How to Start a Return

To initiate a return or exchange, please contact us at [email protected] with your order details and reason for return. Our team will guide you through the process.